Refund policy

Returns and exchanges

If your product arrives damaged, incomplete, or different from what you ordered, contact us within 7 calendar days of delivery with photos of the product and your order number; we'll evaluate a replacement or refund depending on the case.

Since these are pet products, for hygiene reasons we only accept returns for manufacturing defects or shipping errors, not for a change of mind — unless the product is unused and in its original packaging, in which case you have 15 calendar days from delivery to request an exchange.

Undelivered orders

If your order doesn't arrive within the estimated time, write to us with your order number and we'll follow up directly with the carrier or supplier to resolve it.

Refunds

Once your refund is approved, it will be processed to the same payment method you used for the purchase. The time it takes for your bank or payment platform to reflect the refund may vary and is not controlled by Wolf Den.

Contact

For any questions about your shipment or a return, contact us using the details available in this store's footer.