Shipping policy
Shipping Policy
Last updated: August 27, 2026
At Wolf Den we work with outside suppliers to process and ship each order directly from the corresponding distribution center. Below you'll find everything you need to know about shipping times, costs, and tracking.
Processing time
Once your payment is confirmed, your order is processed and prepared for shipment within 1 to 3 business days. Orders placed on a weekend or holiday are processed the next business day.
Delivery time
| Destination | Estimated delivery time* | Shipping cost |
|---|---|---|
| Mexico (domestic) | 12 to 30 business days | Free |
| International | 12 to 30 business days | $380 MXN (flat rate) |
*Delivery times are estimates and start counting after the processing time. They may vary due to the recipient's location, local customs, weather conditions, or peak season (for example, El Buen Fin or December).
Tracking your order
Once your order ships, you'll receive an email with your tracking number and a link to track it. If you don't see the email, check your spam folder or write to us at gevuz_080@hotmail.com
International shipping and customs
International orders may be subject to import taxes, duties, or customs fees from the destination country. These charges, if applicable, are the customer's responsibility and are not included in the product price or shipping cost. We recommend checking with your country's customs office before purchasing if you have questions.
Addresses and shipping errors
It is the customer's responsibility to provide a complete and correct shipping address at checkout. If the order is returned to origin due to an incorrect or incomplete address provided by the customer, the cost of reshipping will be the customer's responsibility.
Delayed or lost orders
If your order hasn't arrived within the estimated time, contact us at gevuz_080@hotmail.com with your order number so we can follow up with the supplier. If the package is confirmed lost in transit, we'll offer you a reshipment or a refund, whichever you prefer.
Exchanges and returns
For information about exchanges, returns, and refunds, see our Shipping and Returns page.
Contact
Questions about your shipment? Write to us at gevuz_080@hotmail.com